Privacy Policy:
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page (s) you visited. We will not sell your personally identifiable information to anyone.
The information that is recorded with the Brookfield Sports Complex player card is for internal use only. Information is recorded in case of injury or disciplinary reasons.
Security Policy:
Your payment and personal information are always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Refund Policy
If a team or player withdraws from a class or session after the registration deadline has passed, a $150 administrative fee will be deducted from the league fee and $50 from class registrations. The remaining balance will be refunded to the credit card on file or mailed within 4–6 weeks following confirmation of withdrawal.
No refunds will be granted for teams that withdraw after schedules have been released.
Brookfield Sports Complex is not responsible for issuing refunds due to forfeits by other teams. While we strive to ensure a competitive and complete experience, occasional forfeits are an inherent part of league play and are not grounds for reimbursement.
Any checks returned due to insufficient funds will incur a $25 administrative fee, in addition to the balance owed. Additional fees will apply if the check remains unpaid.
Field Rental Policy:
All indoor and outdoor field rentals must be paid in full prior to the rental. By completing the payment and renting the field, you acknowledge and agree to abide by the policies outlined by Brookfield Sports Complex. Failure to make full payment will result in the forfeiture of reserved field time. Any damages to the field or facility will be charged to the credit card provided for the rental or billed directly to the renter’s organization.
For rentals occurring between October 1 and April 30, cancellations are nonrefundable.
For rentals between June 1 and September 30, cancellations are refundable minus a $50 administrative fee, provided that Brookfield Sports Complex is given at least 48 hours’ notice. If less than 48 hours’ notice is given, cancellations will be nonrefundable.
Game Rescheduling Policy:
Brookfield Sports Complex will do its best to work around any conflict provided to us PRIOR to setting the season schedule, though we cannot guarantee. All conflicts must be listed on the registration form at the time of registration.
In Session 1 or 3, we will reschedule a game for a fee of $20. The team that requests the reschedule will owe the fee. We do not take reschedule requests for Session 2.
Media Policy
Brookfield Sports Complex and its affiliates utilize various social media platforms to engage with patrons, sponsors, and the local community. Photos, videos, and/or audio taken by Brookfield Sports Complex or its hired contractors may be used in marketing materials or social media posts, but will not be sold. By participating in any leagues, classes, or rentals at Brookfield Sports Complex, you grant us permission to use video, audio, and/or photographs without additional requests or compensation.
Brookfield Sports Complex will not discriminate against views expressed by the public. However, posts are subject to Wisconsin Public Records laws, and we reserve the right to delete comments or content that are violent, obscene, threatening, profane, or defamatory towards any individual or organization.
Weather Closing Policy:
Brookfield Sports Complex makes every effort to remain open and rarely closes due to inclement weather. In the rare event of a weather-related closure, scheduled games will be recorded as a 0-0 tie. Make-up games will only be scheduled if time allows within our calendar, and no refunds or credits will be issued. Rentals impacted by a closure will only be rescheduled if availability permits, and similarly, no refunds or credits will be provided. All weather-related closure announcements will be communicated through our official social media channels and website, with affected teams and rental contacts notified via email.
Credit Card Surcharge Policy:
Brookfield Sports Complex imposes a 3% surcharge (processing fee) on all credit card transactions, whether conducted online or in person. Cash transactions are not subject to a surcharge.
Alternatively, payments for league or class fees can be made by check. It is important to note that a $50 bounced check fee will be applied in the event of a returned check. Please note that Brookfield Sports Complex cannot hold a team’s place in the league until the check has cleared.
